New contacts, better service?

When I reacted the phone number they passed on is not in use I received the following mail :

Dear Mr. PETER CROUGHS,

referring your request we invite you to contact importer

BENELUX  Piaggio Vespa B.V. - Postbus 5687 4801 EB BREDA      

TEL: +31-(0)76-5782750

FAX: +31-(0)76-5782769

sales@nl.piaggio.co

Kind regards

I used this email adres and did send an invitation to read this blog to know the story ...

I wonder if it will help.

CU

Peter

Aprilia Customer Service

Go with your complaint somewhere else ... ?

This is the reaction I received on my complaint :

Dear Mr. PETER CROUGHS,

referring your request we invite you to contact importer

PIAGGIO VESPA B.V.
Address
Minervum 7272
4817 ZM Breda
Netherlands Contacts
Telephone:
0031-162-447500
Fax:
0031-162-447529

Kind regards

Aprilia Customer Service

Small detail : the number mentioned IS NOT IN USE.

Do they expect me to write a letter??

CU

Peter

I wrote the following to Aprilia this evening :


Dear


This is the third time I write to you via this channel.
After one month (!) my Aprilia Mana 850 ABS is STILL in the garage!


I did NOT buy a bike to have it stalled in a garage.


As it seems my garage keeper got in contact with Aprilia and received (finally!) the advice to order a specific part. This will not be delivered before week 38!


I planned (already a couple of months ago) a trip together with other bikers during the weekend of 17 and 18 of September.
I am no longer able to cancel the weekend without facing costs. I counted on Aprilia to have my bike fixed!


How will Aprilia solve this problem? A brand new bike, only about 8000 KM on the counter and I can not drive with it?!
How will Aprilia REDEEEM me for all this major discomfort?
Not only for this weekend. 
I haven't been able to go to work on bike, during 3 weeks. This has financial impact but it also costs me a lot of extra travel time!


I'm looking forward to your reaction but even more curious to how and whether Aprilia will react.
It will impact my vision on Aprilia as a company!


Kind regards
Peter Croughs

Curious now ...

CU
Peter

Bad news!

Hi

I received a phone call today to inform me the test ride with my bike yesterday was ... NEGATIVE!
Again my garage keeper received the "Belt" and "Gear" message on the dashboard ...

He is going to investigate and fix the problem again.

Why is Aprilia ignoring this problem and don't they help to solve the problem?
This is a brand new bike! I should be driving with it instead of facing this situation!

CU
Peter

Good news!

Hi

I received news from my garage keeper he apparently was able to solve the problems.
As soon as I know more I will give you more details.

He made a test drive for about 200 Km and the belt and gear problem no longer emerged ...

I'll keep you posted.

CU
Peter

Still no solution?

I received the following mail from Aprilia on August 12th :

Dear Mr. Croughs,

with reference to your request, we have forwarded it to the our competent office in order to proceed with the necessary verifications.

Best regards.

Aprilia Customer Service

Till today my garage keeper did not get any feed-back ...

In the mean time he is trying to find the problem (and solution) himself.

To be continued ...

CU

Peter

Gear and Belt problems

Hi

I own my second Aprilia Mana 850 now since a month or 5. And already after only 8000 KM I'm experiencing the same problems I encountered with my first Mana (which I drove for about 60000 KM) : "Gear" and "Belt" problems.

"Belt" problem :
Situation : while driving my Mana I all of a sudden receive the message "Belt" on my dashboard. A visit to my local garage keeper and dealer (again) tells me only there is nothing wrong : the belt doesn't need to be replaced although the software tells there something wrong with it.
The only way to remove the message is to replace the belt and execute a reset. But when he then would place back the old belt, the message does NOT return ...
When calling Aprilia they only react : "non possibile"! When one ignores a problem it does not exist?

"Gear" problem :
Situation : while driving, without any reason or special action, the message "Gear" appears on my dashboard (lately alternating with the "Belt" message). This brings my Mana in an unpleasant gear position which gives you the impression to drive a tank and which makes it impossible to accelerate. This can happen in whatever gear modus (touring, sport as well as in rain).
The only thing I can do is stop driving and turning of my motorcycle. If lucky I can drive on after "rebooting". Sometimes it takes a second (or third) attempt.
Again when scanning the Aprilia with their software nothing seems to be wrong. But in this case you can not ignore the message. You can no longer drive unless you restart the bike!

When calling Aprilia they only react : "non possibile"! When one ignores a problem it does not exist?

I hope my garage keeper will be able to deal with these problems soon. Because as long as these cases do not appear driving my Aprilia Mana 850 ABS is the max!

In case any of you Mana drivers out there experience the same problems (and maybe know a solution to solve them) do not hesitate to react!

Peter