Go with your complaint somewhere else ... ?

This is the reaction I received on my complaint :

Dear Mr. PETER CROUGHS,

referring your request we invite you to contact importer

PIAGGIO VESPA B.V.
Address
Minervum 7272
4817 ZM Breda
Netherlands Contacts
Telephone:
0031-162-447500
Fax:
0031-162-447529

Kind regards

Aprilia Customer Service

Small detail : the number mentioned IS NOT IN USE.

Do they expect me to write a letter??

CU

Peter