New contacts, better service?

When I reacted the phone number they passed on is not in use I received the following mail :

Dear Mr. PETER CROUGHS,

referring your request we invite you to contact importer

BENELUX  Piaggio Vespa B.V. - Postbus 5687 4801 EB BREDA      

TEL: +31-(0)76-5782750

FAX: +31-(0)76-5782769

sales@nl.piaggio.co

Kind regards

I used this email adres and did send an invitation to read this blog to know the story ...

I wonder if it will help.

CU

Peter

Aprilia Customer Service

Go with your complaint somewhere else ... ?

This is the reaction I received on my complaint :

Dear Mr. PETER CROUGHS,

referring your request we invite you to contact importer

PIAGGIO VESPA B.V.
Address
Minervum 7272
4817 ZM Breda
Netherlands Contacts
Telephone:
0031-162-447500
Fax:
0031-162-447529

Kind regards

Aprilia Customer Service

Small detail : the number mentioned IS NOT IN USE.

Do they expect me to write a letter??

CU

Peter

I wrote the following to Aprilia this evening :


Dear


This is the third time I write to you via this channel.
After one month (!) my Aprilia Mana 850 ABS is STILL in the garage!


I did NOT buy a bike to have it stalled in a garage.


As it seems my garage keeper got in contact with Aprilia and received (finally!) the advice to order a specific part. This will not be delivered before week 38!


I planned (already a couple of months ago) a trip together with other bikers during the weekend of 17 and 18 of September.
I am no longer able to cancel the weekend without facing costs. I counted on Aprilia to have my bike fixed!


How will Aprilia solve this problem? A brand new bike, only about 8000 KM on the counter and I can not drive with it?!
How will Aprilia REDEEEM me for all this major discomfort?
Not only for this weekend. 
I haven't been able to go to work on bike, during 3 weeks. This has financial impact but it also costs me a lot of extra travel time!


I'm looking forward to your reaction but even more curious to how and whether Aprilia will react.
It will impact my vision on Aprilia as a company!


Kind regards
Peter Croughs

Curious now ...

CU
Peter